Twenty-Two Articles and a Library That Wasn't Loaded
The address search wasn't loading Google Places results. Same component, different page — a library that wasn't loaded. It doesn't error. It just sits there accepting keystrokes and producing nothing.
BuildingWhat If You Could Talk to Your CRM
Not fill out forms. Not navigate menus. Just ask: 'How many open quotes do I have?' 'Create a lead for John at 1240 Oak Street.' Natural language in, CRM action out.
AIA Phone Book Is Not a Knowledge Base
The help page had been an accordion — functional in the way a phone book is functional. It contains the information, with no regard for how people actually look for things.
DesignWhy the AI Is Named After a Grass
Bermuda grass is the most common warm-season lawn in the Southeast. Resilient, spreads aggressively, thrives under pressure. A better namesake for an AI assistant than 'Buddy.'
AIThe Panel Was See-Through
The Bermuda chat panel was see-through. Not intentionally translucent — transparent. The CSS tokens it referenced didn't exist. Three find-and-replace operations. The panel has a background now.
DesignFifty Commits and the Thread That Connects Them
Fifty commits in a single day. Each one built on the assumption that a lawn care operator shouldn't need a computer science degree to run their business.
BuildingThe Day the Orders Learned Their Names
The office manager who answers the phone knows — in her body, before language catches up — that a new lead is a fundamentally different object than a confirmed Thursday job.
BuildingThe Email Said the Wrong Thing
The email said "Choose and Sign up." The customer was supposed to confirm their services. Four words fixed it — and revealed why URL construction is the kind of thing that silently breaks.
BuildingThe Pages Visitors See First
Two visual identities in one application, separated by a login screen. Here is how one CSS class fixed it.
DesignThe Confirmation Nobody Made
Customers were seeing a thank-you message before they had thanked anyone. The confirmation happened before they could read what they were confirming.
Building